Terms of use
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These terms apply to everyone who uses rentdossier.com: renters who create a dossier and landlords or agents who open one. Rentdossier is provided by Rentdossier. If you use Rentdossier as a consumer, you keep all rights that consumer law gives you.
1. What Rentdossier does
Rentdossier lets you store your rental documents in one place and share them with landlords through private links. We are not a landlord or letting agent, we don't offer homes, and we can't promise that you will get a home. The landlord decides.
2. Your account
- You must be 16 or older.
- An account is for one person. Keep access to your email address secure, because that is how you log in.
- You can delete your account and all your documents at any time under Account.
3. What you upload
- Only upload documents that are yours, or your guarantor's with their permission.
- Documents must be real and unaltered. Editing a payslip or ID is fraud, and we will close the account.
- Cover your BSN (citizen service number) before you upload. For photos, Rentdossier offers a tool to do this.
- You remain responsible for your documents. We only use them to provide Rentdossier, as described in our privacy policy.
4. Links
- Create a new link for every application. Each link belongs to one home.
- The first landlord who opens a link claims it. After that, only that person or their colleagues at the same organisation can open it.
- Links stop working after 30 days, and you can close a link at any time.
5. Landlords and agents
If you open a Rentdossier link, you agree to:
- use the documents only to assess this application for this home;
- not share, sell or reuse them, and not combine them with other data;
- delete any copies once they are no longer needed for this application;
- follow the GDPR and the rules on which data you may ask for, and when.
We may block access for anyone who misuses links or documents.
6. Prices and payment
- Free: up to 5 links that have been opened by a landlord, or are still waiting to be opened.
- Search pass: €6.95 once, including VAT, for unlimited links during 3 months. It is not a subscription and does not renew.
- 14-day money-back guarantee: within 14 days of buying the search pass, you can ask for a full refund by email, without giving a reason. This is your right of withdrawal as a consumer, and we honour it even though the pass starts immediately.
7. Availability
We work hard to keep Rentdossier available and secure, but we can't guarantee it will always work without interruption. We announce planned maintenance where we can.
8. Liability
We are not responsible for decisions landlords make, or for what a landlord does with documents after they have opened them. Our liability is limited to the amount you paid us in the 12 months before the damage, except in cases of intent or gross negligence, or where the law does not allow such a limit.
9. Ending
You can stop at any time by deleting your account. We may suspend or close an account that breaks these terms, for example in case of fraud. When an account is closed, we delete its documents as described in our privacy policy.
10. Changes
We may update these terms. We tell you about important changes by email at least 30 days before they take effect. If you don't agree, you can delete your account before then.
11. Law and disputes
Dutch law applies. If you are a consumer living in another EU country, you also keep the protection of the law of that country. If something goes wrong, please contact us first so we can solve it together.